Privacy Policy

 

Privacy Policy

Version 2.0

Effective Date: February 1, 2018

Last Updated Date: February 1, 2018

 

Monday Health Inc. (“Monday” or “we” or “us”) is committed to protecting your privacy.  We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our Website (“Users”), located at https://monday.health, and Services. Any terms not defined herein shall have the meaning given to them in the associated Terms of Use available here.

User Consent 

By submitting Personal Data or Medical/Health-Related Data through our Website or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data and Medical/Health-Related Data in accordance with this Privacy Policy.

Types of Data We Collect. 

“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, gender, date of birth, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.  “Medical/Health-Related Data” means data related to a Patient User’s health insurance information, healthcare provider information, as well as information related to a Patient User’s medical health or needs. “Billing Data” means data related to any purchases or transactions generated by Users in connection with Monday’s Website and Services, including payment information to be used for billing purposes. “Anonymous Data” means data, including Medical/Health-Related Data, that is not associated with or linked to Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons.  We collect Personal Data, Anonymous Data and Medical/Health-Related Data as described below.  Personal Data and Medical/Health-Related Data are collectively “Your Data.”

Information You Provide to Us.

  • We may collect Personal Data from you when you create an Account to log in to our network.
  • We may collect Medical/Health-Related Data and Billing Data from you to provide Services, such as personalized health provider recommendations and automated billing.
  • If you use our Services on your mobile device, we may collect your phone number and the unique device id number.
  • If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising.   If you want to deactivate this feature, you can deactivate GPS on your mobile device.
  • Our Website lets you store preferences such as how your content is displayed, your location, safe search settings, and favorite widgets.  We may associate these choices with your Account, browser or the mobile device, and you can edit these preferences at any time.
  • When connecting to our Services via a service provider that uniquely identifies your mobile device, we may receive this identification and use it to offer extended services and/or functionality.
  • Certain Services, such as two-factor authentication, may require our collection of your phone number.  We may associate that phone number to your mobile device identification information.
  • We retain information on your behalf, such as files and messages that you store using your Account.
  • If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. 
  • When you participate in one of our surveys, we may collect additional profile information. 

Information Collected via Technology.

  • Information Collected by Our Servers.  To make our Website and Services more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. 
  • Log Files.  As is true of most websites, we gather certain information automatically and store it in log files.  This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data.  We use this information to analyze trends, administer the Website, track Users’ movements around the Website, gather demographic information about our user base as a whole, and better tailor our Services to our Users’ needs.  For example, some of the information may be collected so that when you visit the Website or Services again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests.  Except as noted in this Privacy Policy, we do not link this automatically-collected data to Personal Data or Medical/Health-Related Data.
  • Cookies.  Like many online services, we use cookies to collect information.  “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website.  We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website.   This type of information is collected to make the Website more useful to you and to tailor the experience with us to meet your special interests and needs. 
  • Pixel Tags. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs).  Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web Users.  In contrast to Cookies, which are stored on a User’s computer hard drive, Pixel Tags are embedded invisibly in Web pages.  Pixel Tags also allow us to send e-mail messages in a format Users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our Users.  We may use this information to reduce or eliminate messages sent to a User.  We do not tie the information gathered by Pixel Tags to our Users’ Personal Data or Medical/Health-Related Data.
  • Collection of Data by Advertisers.  We may also use third parties to serve ads on the Website.  Certain third parties may automatically collect information about your visits to this and other websites, your IP address, your ISP, the browser you use to visit our Website (but not your name, address, e-mail address or telephone number).  They do this by using Cookies, Pixel Tags, or other technologies.  Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Website and the other sites tracked by these third parties.  This policy does not apply to, and we are not responsible for, Cookies or Pixel Tags in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of Cookies and other technologies.  You may opt out of receiving interest-based advertising from some of our partners by contacting Monday at hello@mondayhealth.com.  If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices or http://www.networkadvertising.org.
  • How We Respond to Do Not Track Signals.  We do not currently respond to “do not track” signals or other mechanisms that might enable Users to opt out of tracking on our site.
  • Flash LSOs.  When we post videos, third parties may use local shared objects, known as “Flash Cookies,” to store your preferences for volume control or to personalize certain video features.  Flash Cookies are different from browser Cookies because of the amount and type of data and how the data is stored.  Cookie management tools provided by your browser will not remove Flash Cookies.  To learn how to manage privacy and storage settings for Flash Cookies, click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
  • Analytics Services and Interest-Based Advertising.  In addition to the tracking technologies we place, other companies may set their own Cookies or similar tools when you visit our Website.  This includes third party analytics services, including but not limited to Google Analytics (“Analytics Services”), that we engage to help analyze how Users use the Website, as well as third parties that deliver content or offers.  We may receive reports based on these parties’ use of these tools on an individual or aggregate basis.  We use the information we get from Analytics Services only to improve our Website and Services.  The information generated by the Cookies or other technologies about your use of our Website and Services (the “Analytics Information”) is transmitted to the Analytics Services.  The Analytics Services use Analytics Information to compile reports on User activity.  The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ Terms of Use and Privacy Policy.  By using our Website and Services, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above.  For a full list of Analytics Services, please contact us at hello@mondayhealth.com.  We may also partner with ad companies to support our marketing efforts, including by serving you ads better tailored to your likely interests.  If you don’t want to take advantage of these services, you may be able to opt-out by visiting http://www.aboutads.info/ or http://networkadvertising.org/choices/.

Information Collected from Third Parties.  We may receive Personal, Medical/Health-Related Data and/or Anonymous Data about Patient Users from their physician or healthcare provider, or companies that provide our Services by way of a co-branded or private-labeled website or companies that offer their products and/or services on our Website.  We may add this information to the information we have already collected from you via our Website in order to improve the Services we provide.

Location Information.  If you have enabled location services on your phone, we collect your location information to make a map available to the recipients of your messages showing your location.  If you do not want this information collected by us, you can disable location services on your phone.

Use of Your Personal Data and Medical/Health Related Data

General Use.  In general, Personal Data, Medical/Health-Related Data, and Billing Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better.  We use your Personal Data, Medical/Health-Related Data, and Billing Data in the following ways: 

  • facilitate the creation of and secure your Account on our network;
  • identify you as a User in our system;
  • provide improved administration of our Website and Services;
  • provide the Services you request, such as, scheduling medical appointments, providing appointment reminder and cancellation notices, automated billing, and facilitating communication between Patient Users and Healthcare Provider Users of the Services;
  • contact you after an appointment to solicit feedback;
  • improve the quality of experience when you interact with our Website and Services;
  • send you administrative e-mail notifications, such as security or support and maintenance advisories;
  • make telephone calls to you, from time to time, as part of our appointment scheduling services and secondary fraud protection or to solicit your feedback; and
  • send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of Monday.

Creation of Anonymous Data.  We may create Anonymous Data records from Personal Data and/or Medical/Health-Related Data by excluding information (such as your name) that makes the data personally identifiable to you.  We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Website navigation.  We reserve the right to use Anonymous Data and aggregated and other de-identified information for any purpose and disclose Anonymous Data to third parties in our sole discretion.

Disclosure of Your Personal Data and Medical/Health-Related Data

We disclose your Personal Data and Medical/Health-Related Data as described below and as described elsewhere in this Privacy Policy.

Third Parties Designated by You.  When you use the Services, the Personal Data and/or Medical/Health-Related Data you provide will be shared with the third parties that you designate to receive such information, including other websites, your friends, relatives and business associates.  Depending on the type of access you grant to such third parties, they may also be permitted to edit the information you have provided to us and to designate others to access and edit such information.  With Patient User consent, we may share Patient User feedback with their Healthcare Provider Users who utilize the Services.

Healthcare Provider Users.  We will share a Patient User’s Personal Data and Medical/Health-Related Data with Healthcare Provider Users, selected by the Patient User, who utilize the Services, solely for the purpose of providing the Services.

Patient Users.  We will share a Healthcare Provider User’s name, office address, telephone number, and email address with Patient Users, when available, solely for the purpose of providing the Services.

Third Party Service Providers.  We may share your Personal Data, Medical/Health-Related Data, and Billing Data with third party service providers to:  provide you with the Services that we offer you through our Website; to conduct quality assurance testing; to facilitate creation of Accounts; to provide technical support; and/or to provide other services to Monday.

Affiliates.  We may share some or all of your Personal Data and/or Medical/Health-Related Data with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy. 

Corporate Restructuring.  We may share some or all of your Personal Data and/or Medical/Health-Related Data in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets.  In the event of an insolvency, bankruptcy, or receivership, Personal Data and/or Medical/Health-Related Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data and/or Medical/Health-Related Data collected by us and will assume the rights and obligations regarding your Personal Data and/or Medical/Health-Related Data as described in this Privacy Policy.

Disclosure to Third Party Individuals or Companies.

We may disclose your Personal Data and/or Medical/Health-Related Data to third parties that you give us permission to do so.  Such third parties may include your physicians and other healthcare providers; insurance companies; other third party service providers that assist healthcare providers in creating patient appointments; and any other third party you give us express to disclose Your Data.

This Privacy Policy addresses our use and disclosure of information we collect from and/or about you on the Website or through the Service.  Information made available through the Service to physicians, other healthcare providers and health insurers is required to be used by such entities in accordance with all applicable laws, including the Health Insurance Portability and Accountability Act (“HIPAA”).  If you disclose information to others, including, for example, a partner providing goods and services, different rules may apply to their use or disclosure of the information you disclose to them.  The use and disclosure restrictions contained in this Privacy Policy will not apply to any third party.  We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.

Other Disclosures.  Regardless of any choices you make regarding your Personal Data or Medical/Health-Related Data, Monday may disclose Personal Data or Medical/Health-Related Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Monday; (c) to protect or defend the rights or property of Monday or Users of the Website or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.

Third Party Websites 

Our Website may contain links to third party websites.  When you click on a link to any other website or location, you will leave our Website and go to another site, and another entity may collect Personal Data, or Anonymous Data from you.  We have no control over, do not review, and cannot be responsible for, these third-party websites or their content.  Please be aware that the terms of this Privacy Policy do not apply to these third-party websites or content, or to any collection of your Personal Data after you click on links to such third-party websites.  We encourage you to read the privacy policies of every website you visit.  The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

Your Choices Regarding Information 

You have several choices regarding the use of information on our Service:

Email Communications.  We will periodically send you free newsletters and e-mails that directly promote the use of our Website or Services.  When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below).  Despite your indicated e-mail preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy.

Cookies.  If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.

Changing or Deleting Your Personal Data.  All Registered Users may review, update, correct or delete the Personal Data in their Account (including any imported contacts) by contacting us or editing their profile via the Services.  If you completely delete all of your Personal Data, then your Account may become deactivated.  We will use commercially reasonable efforts to honor your request.  We may retain an archived copy of your records as required by law or for legitimate business purposes. 

Questions; Contacting Monday; Reporting Violations.  If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following email address:

Monday Health Inc.

hello@mondayhealth.com

A Note About Children 

We do not intentionally gather Personal Data from visitors who are under the age of 13.  If a child under 13 submits Personal Data to Monday and we learn that the Personal Data is the information of a child under 13, we will attempt to delete the information as soon as possible.  If you believe that we might have any Personal Data from a child under 13, please contact us at hello@mondayhealth.com. 

A Note to Users Outside of the United States 

If you are a non-U.S. user of the Website, by visiting the Website and providing us with data, you acknowledge and agree that your Personal Data may be processed for the purposes identified in the Privacy Policy.  In addition, your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country.  By providing your data, you consent to such transfer.  

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time for any reason.  We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at this address and we will change the “Last Updated” date above.  If you do not agree to any change(s) after receiving a notice of such change(s), you shall stop using the Website and/or the Services.  Otherwise, your continued use of the Website and/or Services constitutes your acceptance of such change(s).  YOU SHOULD CONSULT THIS PRIVACY POLICY REGULARLY FOR ANY CHANGES.